Legal

Privacy Policy

GoodBibee, LLC ("GoodBibee," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and your rights regarding it.

1. Who we are

GoodBibee, LLC is a Tennessee-formed limited liability company operating a hospitality social media systems business. Contact us at hello@goodbibee.com.

2. Information we collect

Information you give us directly: name, email address, business name, phone number (when provided), and any details you share when booking a discovery call, purchasing a product, or contacting us.

Payment information: processed by Stripe. We do not store your full credit card number. We receive a transaction confirmation and the last four digits of the card.

Booking information: when you book a call, Calendly collects your name, email, time zone, and any answers to intake questions, and shares those with us.

Website usage: our website is hosted on Webflow, which sets standard cookies (session, security). We may use Google Analytics or similar services to understand traffic. These services may collect IP address, browser type, pages visited, and referring URL.

Email subscriptions: if you subscribe to updates, we use Mailchimp to manage that list. Mailchimp collects your email address and engagement data (opens, clicks).

3. How we use your information

- Deliver products you've purchased (the Playbook PDF, Custom Build, System Install)
- Schedule and conduct discovery calls
- Respond to inquiries
- Send transactional emails (receipts, delivery, project updates)
- Send marketing emails only if you've opted in
- Improve our website and offerings
- Comply with legal obligations

4. Third parties we share with

We share information only with the service providers necessary to operate:
- Stripe (payment processing) — stripe.com/privacy
- Calendly (call scheduling) — calendly.com/privacy
- Webflow (hosting) — webflow.com/legal/privacy
- Mailchimp (email, if subscribed) — mailchimp.com/legal/privacy
- Google (analytics, if active) — policies.google.com/privacy

We do not sell your personal information.

5. Your rights

You can request to access, correct, or delete your information at any time. Email hello@goodbibee.com and we'll respond within 30 days.

If you're in California, the EU, or the UK, you have additional rights under CCPA, GDPR, or UK GDPR (right to know, right to delete, right to opt out of any sale of personal information, right to data portability).

To exercise any of these rights, email us.

6. Cookies

Webflow sets necessary cookies for site function. We may use analytics cookies (Google Analytics or similar). You can disable cookies in your browser settings.

7. Children

Our services are not directed to children under 13. We do not knowingly collect information from children under 13.

8. Data Retention

We retain personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we delete or anonymize it within a reasonable period.

9. Security and Breach Notification

We use commercially reasonable measures to protect your information. If we experience a security incident affecting your personal information, we will notify you and any required authorities as required by applicable law.

10. Changes to this policy

We may update this policy. Changes take effect when posted. The "Effective" date at the top reflects the most recent update.

11. Contact

Questions about this policy? Email hello@goodbibee.com.

Terms of Service

These Terms of Service ("Terms") govern your use of GoodBibee.com and any product or service from GoodBibee, LLC ("GoodBibee," "we," "us," or "our"). By using our site or purchasing a product, you agree to these Terms.

1. Who we are

GoodBibee, LLC is a Tennessee-formed limited liability company operating a hospitality social media systems business. Contact: hello@goodbibee.com.

2. Our products

We offer:
- The Playbook — $47, instant PDF delivered via email
- Custom Build — $1,500 flat fee, one-time, personalized playbook delivered within 2 weeks of the kickoff session
- System Install — $2,000 flat fee, one-time, done-with-you setup completed within 2 weeks of the kickoff session
- Bundle (Custom Build + System Install) — $3,000 flat fee, one-time, done-with-you setup completed within 3 weeks of the kickoff session
- Custom contract work — pricing and scope agreed in writing prior to engagement

3. Payment

Payment is processed through Stripe. By purchasing, you authorize Stripe to charge your payment method for the full amount at checkout. You are responsible for ensuring the card or account used is valid and authorized for the charge.

4. Refunds

The Playbook: digital product, delivered immediately. All sales are final.

Custom Build, System Install, and Bundle: every engagement starts with a free discovery call. Payment is only requested if you decide to move forward. After payment:

- Within the first 48 hours after payment, you can cancel for a full refund, as long as your kickoff session has not yet begun.
- Once your kickoff session begins, the engagement is non-refundable.
- For System Install and Bundle engagements, the final balance is invoiced upon delivery and is due within 7 days.
- If we mutually agree to end the engagement before delivery, no further balance is owed beyond the deposit already paid. The deposit remains non-refundable once the kickoff session has begun.

If the final balance is not paid within 7 days of invoice:

- Your right to use the deliverables is suspended until the balance is paid in full. You may not publish, distribute, or use the deliverables in your business while payment is outstanding.
- We may charge a late fee of 1.5% per month on the unpaid balance.
- We may pause or discontinue any related support, revisions, or follow-up sessions until the balance is paid.
- After 30 days past due, the unpaid balance may be referred to collections or pursued through other lawful means, and you agree to reimburse any reasonable collection or legal costs we incur.

Custom contract work: refund terms are set in the project agreement.

For any billing question, email hello@goodbibee.com. We'll work it out in good faith.

5. Delivery and timelines

- Playbook PDF is delivered to your email immediately after a successful Stripe payment.
- Custom Build and System Install deliverables are completed within two weeks of the kickoff session, assuming you respond to intake materials and feedback requests within agreed turnaround windows. If you delay, the timeline extends by the same number of days.
- Custom Build + System Install bundle deliverables are completed within three weeks of the kickoff session under the same terms.
- We do not guarantee specific business outcomes, traffic, follower growth, or revenue from using our products. The system works when followed, but results depend on you.

6. Intellectual property

What you own: any custom playbook, content templates, captions, brand voice documents, or other deliverables built specifically for your business as part of Custom Build, System Install, or contract work are yours to use, modify, and distribute. Ownership transfers to you upon full payment. Until full payment is received, deliverables are provided to you under a limited license for review purposes only and may not be published, distributed, or used in your business operations.

What we own: GoodBibee retains ownership of the underlying methodology, the Playbook PDF, our website content, our process documents, our brand, and any reusable templates that are not custom to your engagement. You may not resell, redistribute, or repackage the Playbook PDF or our methodology as your own.

Trademarks: "GoodBibee" and our logo are trademarks of GoodBibee, LLC. You may reference us by name as the source of your system, but you may not use our marks for endorsement or to imply partnership without written permission.

7. Acceptable use

You agree not to:

- Resell or redistribute the Playbook PDF
- Use our methodology to build a competing product or service
- Reverse-engineer or scrape our website for commercial use
- Misrepresent your relationship with GoodBibee
- Use our services for any unlawful purpose

We may suspend or terminate your access if you violate these Terms.

8. Disclaimers

Our products are provided "as is." We do not guarantee specific results, traffic numbers, follower growth, conversions, or revenue. Social media performance depends on many factors outside our control, including your execution.

We do not provide legal, accounting, or compliance advice. You are responsible for ensuring your business and content comply with applicable laws and platform terms (Instagram, Facebook, TikTok, etc.).

9. Limitation of liability

To the maximum extent permitted by law, GoodBibee's total cumulative liability arising out of or relating to these Terms or the Services — whether in contract, tort, or otherwise — will not exceed the total fees actually paid by you to GoodBibee under the engagement giving rise to the claim. In no event will GoodBibee be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you.

Any claim arising out of or relating to these Terms or the Services must be brought within one (1) year after the cause of action arises, or it is permanently barred.

10. Indemnification

You agree to indemnify and hold GoodBibee harmless from any claims, damages, or expenses arising from your use of our products, your content, or your violation of these Terms, except to the extent caused by GoodBibee's gross negligence, willful misconduct, or violation of law.

11. Force Majeure

Neither party is liable for delays or failures in performance caused by events beyond reasonable control, including illness, injury, natural disasters, internet or utility outages, third-party service failures (including Stripe, Calendly, Webflow, Notion, Make, Mailchimp, Google), or government action. Affected timelines extend by the duration of the event.

12. Governing law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Coffee County, Tennessee.

13. Severability

If any provision of these Terms is held unenforceable, the remaining provisions remain in full effect.

14. Entire Agreement

These Terms, together with the Privacy Policy and any signed engagement agreement for Custom Contract Work, constitute the entire agreement between you and GoodBibee and supersede any prior understandings.

15. Changes to these Terms

We may update these Terms. Material changes will be posted on this page with a new "Effective" date. Continued use of our site or services after changes means you accept the updated Terms.

16. Contact

Email hello@goodbibee.com with any questions about these Terms.